If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. However, please note that the following conditions will apply to all return orders:
We only accept returns and exchanges for items that have either been damaged, have missing components, or the wrong items had been delivered to you. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you would like to purchase insurance on your packages for in transit protection, please contact a Golden Bell Studios sales representative. All returns and exchanges will have to have your receipt, order number, pictures of the items received, and a description of your reason for return or exchange thoroughly documented in an email to [email protected]
Golden Bell Studios does not accept returns for the following reasons (but not limited to): not liking the product, changed your mind about wanting the project, a gift not wanted. However, certain exceptions may be made if requested to [email protected] if the return shipping and restocking fees are paid to Golden Bell Studios.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping will be billed to your account upon checkout based on the actual shipping and handling cost of each item. This price will fluctuate on a consistent basis to reflect the most accurate shipping costs. This will be billed at checkout unless otherwise noted, or if any promotions are being applied at checkout.